Contact Us
Need help? Our support team is available to assist with questions, account-related issues, technical concerns, or general feedback. You can reach us through live chat, email, or phone for quick help and account checks. We handle verification and withdrawal queries, troubleshoot technical problems, and welcome product suggestions. Support is available around the clock with local-language options where possible; if you prefer email, expect a response within 24 hours for most enquiries. For urgent matters use live chat for the fastest reply.
| Department | Contact |
|---|---|
| Customer support (live chat, phone and email - instant chat; email replies usually within 24 hours) | [email protected] |
| General enquiries (account-related issues & feedback) | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone (voice support for complex issues) | +1 416 523 8791 |
| Working hours | 24/7 |
Contact by email
Email is the preferred way to contact us for detailed requests, account-related issues, or when you need to submit documents or explanations. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account ID where applicable. Providing this information helps our team process your request faster and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to respond quickly to all requests. Most general inquiries are answered within one business day. More complex cases, such as verification issues or payment investigations, may require additional time as they often involve third-party checks or manual review. We appreciate your patience and will keep you updated on progress until the issue is resolved.
Feedback
We want to hear from you. If you have feedback, suggestions, or ideas to improve the site, please share them, every comment is read by our team. Your input helps us refine features, promotions, and support to better serve Canadian players. Send your thoughts via live chat or email to [email protected], and we’ll review them carefully.