Terms and Conditions
These Terms and Conditions set out the rules that govern your use of SlapKong’s online casino and sportsbook services. They describe the relationship between you and us, the responsibilities that apply to account holders, and the operational rules for bonuses, payments, verification and disputes. By using our site you agree to comply with these terms and any updates we publish.
Account responsibilities
You are responsible for maintaining the confidentiality of your account details and for any activity that occurs under your account. Provide accurate and up-to-date personal information when registering and keep your contact details current. We may restrict, suspend or close accounts where information appears false, where there is suspected fraud, or where terms have been breached.
Only one account per person, household or device is permitted unless we explicitly agree otherwise. You must not share account access or allow others to place bets or play under your credentials. We may require you to change your password or take other security steps if we detect suspicious activity.
Eligibility requirements
You must be permitted by local law to gamble and you must be of legal gambling age in your jurisdiction. We do not accept players from locations where our services are prohibited. Eligibility checks are part of registration and may include identity and address verification. If verification is not completed on request, we may limit functionality, withhold withdrawals or close the account.
Acceptable platform use
Use our services only for lawful, personal play. Prohibited activity includes money-laundering, using automated software or bots, chargeback abuse, intentional bonus manipulation, collusion, or providing false information. Attempting to exploit system errors or game glitches may lead to account closure and forfeiture of funds.
General bonus and promotion rules
Promotions and welcome bonuses are subject to specific terms that accompany each offer. Typical restrictions include qualifying deposits, wagering requirements, time limits, game contribution rules and maximum bet caps when bonus funds are active. Exact wagering multipliers, validity periods and game lists are shown with each promotion. Abuse of bonuses, duplicate accounts and other non-compliant behaviour may result in voided bonuses and closed accounts.
Deposits and withdrawals
We accept a variety of payment methods that may include cards, e-wallets, bank transfers and selected cryptocurrencies. Minimums, maximums, processing times and availability vary by method and country. Deposits are normally processed immediately, while withdrawals may be subject to verification and internal review.
We require identity and address documents for KYC purposes before processing larger withdrawals. The review period can vary; we will communicate any required checks through your account. Banks or payment providers may charge fees that are outside our control.
Dispute resolution
If you have a question or a dispute about your account or a transaction, contact our support team first via live chat or at [email protected]. We aim to investigate and resolve issues promptly. If a resolution cannot be reached, we will explain available next steps and the evidence considered. Continued use of the site after a decision does not waive either party’s rights under these terms.
Updates to these terms and conditions
We may update these terms from time to time. Material changes will be posted on the site and notified to account holders where practical. Your continued access or use of the services after changes are published constitutes acceptance of the revised terms. Check this page regularly to stay informed.